Contact forms/complaints


Order Form

We store all information provided to us for monitoring purposes, no information is passed onto third parties and is only disclosed in legal requirements to authorities. Information can be used to provide reminders about orders should they be required. Occasionally Emails will be sent out with offers and reminders. You have the right to withdraw all information stored in our possession at any time.

How long we retain your data​

Embedded content from other Websites


Where we send your data​

What rights you have over your data

Visitor comments ( website) may be checked through an automated spam detection service. facebook comments will be checked through searches to ensure spam or repeated posts are not occurring.

What we do​

It is the manager’s job where appropriate and with consent to take full details of the customer who has returned goods, This is necessary if the matter is deemed to need to go further or higher up the chain for further investigation. More details about this are stated above.

If you have an account on this site, have left comments, Filled out a contact us form, or Filled out an order form of any kind you can request to receive an exported file or email of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Facebook users can delete their comments at any time but with the knowledge that the post could have been shared or saved by others before the action was taken. We have no responsibility over the data posted by an individual on Facebook. we just monitor it to ensure it follows our safety guildlines.

PCI Compliance

Refunds/Returns policy

Bagel Box adheres to and has successfully validated its compliance with the requirements of the PCI DSS Version 3.2.1 on 03/08/2023 .

No payment information is stored on our servers beyond what we are legally required to do for anti-fraud measures.

If for whatever reason you are unhappy or unsatisfied with the bought product you can bring it back to us for a full refund, the product must, however, have not had signs of temperament and be in the same or close to the same condition as when it was purchased. It is within the rights of the manager to refuse a full refund if they feel these conditions are not met.


Informal decisions

In the rare event that a full refund is not possible or is refused, an informal decision at the discretion of the manager can be reached, this could be in the form of free items, a replacement item or a discount next time something is purchased. these decisions are an agreement between you (the customer) and the manager of that stall/shop.

Nuts/Traces of nuts

Despite every effort has been made to ensure our products are nut free there is the possibility that as the kitchen is open planned traces of nuts may be present and therefore we at Bagel Box cannot guarantee a nut free environment.